How do we help the end consumers?
First, we engage better. We provide friendlier OTP (one time password), engaging verification, and amenable notification for various transactions.
Second, based on the historical and preferred interaction, we reach out to consumers at predominantly digital-first channels.
Third, our goal, eventually, we work on combining various forward-looking surveys/quizzes, interaction data and score to help consumers with our overarching passion in supporting financial wellness attainment.
To customers, following will be what you may be presented with:
a) OTP, notifications through different communication channels
b) Relevant education modules
c) Better communication and financial indicator services